FAQ

About Our Products

Are your products brand new? Yes — every item is new, original and in its original packaging. See Product Authenticity & Sourcing.

What's included in the box? Each product page lists exactly what's included in the box.

Shipping

How long does delivery take? 6 to 9 business days (1 to 2 handling + 5 to 7 transit) with tracking emailed when it ships. See our Shipping Policy.

How much is shipping? Free — free delivery on every US order, with no minimum spend.

Do you ship outside the US? We currently ship within the United States only.

How do I track my order? Use the tracking link in your shipping email or our Track Your Order page.

Returns & Warranty

What is your return window? 30 days from delivery. See our Return & Refund Policy.

Who pays return shipping? Nobody — all returns are free. We cover return postage on every return, including change of mind and damaged/defective/incorrect items.

What if my player is faulty? See our Warranty & Replacement policy or email us.

Payment & Contact

What payment methods do you accept? Visa, Mastercard, American Express, Shop Pay, and Apple Pay.

How do I contact you? Email contact@clevergearco.com or call +1 551-350-3056, Monday–Friday 9:00 AM–5:00 PM (ET).